A Cancellation fee equal to the total trip cost including gratuity will be charged for any cancellation that is made less than two hours before the scheduled pick up time in the Toronto and GTA area. All out of province pick-ups, require 24 hours notice. Diamond Limousine Service is not responsible for passenger flights, which are missed, cancelled, diverted, and delayed or any other incident that results in failure to comply with the required cancellation policy. We will exact our best effort to fulfill our client's needs, in these instances, subject to wait time fees or late cancellations and re-bookings, without detriment to other reserved clients.
A no show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made.
A non-refundable deposit of 25% is required on reservations for weddings, proms and night on the town. A credit card authorization form is required when reservations are accepted.
Cash or credit card (Visa, MasterCard, American Express and Debit) is the standard accepted and agreed upon payment method. Charges will reflect costs incurred while performing transportation services for reservations placed with Diamond Limousine Service by the client, its agents, and any individuals requesting transportation as an authorized employee of the client and will reflect costs including but not limited to trip charges, tolls, parking, gratuity and cellular telephone charges. Upon credit approval, subject to minimum $ 2,000.00 per month volume for Corporate Billing Accounts, Diamond Limousine Service will invoice clients upon completion of the reserved chauffeured transportation with payment due within twenty (20) days of date of invoice. There is a Grace Period or Free Ride Period and no finance charge if Client pays the entire balance within twenty (20) days of date of invoice. After twenty (20) days an eighteen percent (18%) finance charge will be applied to the bill. Invoicing is contingent upon an executed Credit Card Authorization Form to be held on file to apply charges not honored in a timely manner.
Reservations may be booked 24 hours a day, 7 days a week, and 365 days a year. Reservations, changes, or cancellations may be made by calling our reservation numbers. Toll Free Nationwide 1-877-919-9903 (Canada and USA) In addition, reservations can be made on Line. Reservations are accepted up to 24 hours in advance. Less than 24-hour notice is subject to availability. It is suggested that the Client supplies Diamond Limousine Service toll free number to all traveling passengers.
Our professional Chauffeurs provide cold soft drinks, bottled water and snack items for all travelers (by extra charge). The current days' newspaper is available upon request.
Diamond Limousine Service shall obtain and maintain and provide evidence of insurance upon request in amounts sufficient to provide coverage for any liabilities arising out of or resulting from the respective obligations pursuant to this agreement.
If there is a dispute concerning the quality of service and / or any incidents thereto, the parties agree that they shall resolve such dispute by good faith negotiation or common law binding arbitration.
If one party agrees to waive its right to enforce any term of this agreement, it does not waive its right to enforce such term or any or all other terms of this agreement at any other time. Diamond Limousine Service does not guarantee arrival at or departure from any point at a specific time due to circumstances beyond its control such as accidents, breakdowns, traffic and road conditions, storms, etc. and shall not be held liable for claims resulting in delays from such conditions. Diamond Limousine Service reserves the right to substitute the contracted vehicle in the event of such an occurrence mentioned above with a vehicle of like kind and quality. Client waives all claims for consequential damages and agrees that liability shall be limited to the costs accrued to Diamond Limousine Service for the disputed service.